Job Title: Maintenance Technician

Reports to: Operations Manager

Direct Reports: NA

Purpose: Maintains plant and flower arrangements to Benholm quality standards at assigned customer sites and in line with the set timescales required. Products to be maintained range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features and giant green walls.

Job Duties:

• Visit customers’ sites at agreed intervals to water, clean, feed, prune, etc. and replace plant and flower arrangements as necessary, all in accordance with the standards set out in the Benholm Maintenance Manual.
• Inspect plant arrangements and manage pest control as required.
• As needed, work onsite at Benholm to support the planting and preparation of Benholm products in time for delivery and installation to customer sites (refer to Production Specialist job description for details).
• Undertake installation work as required from time to time (refer to Creative Installer job description for details).
• Loading and unloading of vans including any associated tools & equipment necessary for maintenance routines to be managed efficiently.
• Unload van once assigned work has been completed ensuring all tools and equipment are returned and stored in a clean, tidy, and organised state.
• Complete timesheets & relevant process documentation as necessary.
• Work through any Health & Safety issues as they arise liaising with the customer and/or Operations Manager as needed.
• Provide feedback to the Head of Production for continual improvement.
• Proactively identify and refer opportunities for new business to Sales team.

Key Metrics

Meeting Benholm maintenance quality standards at all times, meeting maintenance timelines for assigned work, replacement plants managed at acceptable levels, Customer feedback scores & referrals, Zero H&S incidents.

Key Skills, Attributes & Experience

• Previous experience within horticulture or florist work is preferred.
• Experience in customer-facing field service roles would be considered
• Impeccable customer service skills with excellent communication.
• This is a customer-facing role which requires being well-presented and polite.
• Care and attention to detail.
• Reliable
• Physically fit (as this role requires lifting and moving items safely) and able to work at height.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

To apply, please send a CV and covering letter to hr@benholm.com and we’ll be in touch!

Job Title: Maintenance Technician

Reports to: Operations Manager

Direct Reports: NA

Purpose: Maintains plant and flower arrangements to Benholm quality standards at assigned customer sites and in line with the set timescales required. Products to be maintained range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features and giant green walls.

Job Duties:

• Visit customers’ sites at agreed intervals to water, clean, feed, prune, etc. and replace plant and flower arrangements as necessary, all in accordance with the standards set out in the Benholm Maintenance Manual.
• Inspect plant arrangements and manage pest control as required.
• As needed, work onsite at Benholm to support the planting and preparation of Benholm products in time for delivery and installation to customer sites (refer to Production Specialist job description for details).
• Undertake installation work as required from time to time (refer to Creative Installer job description for details).
• Loading and unloading of vans including any associated tools & equipment necessary for maintenance routines to be managed efficiently.
• Unload van once assigned work has been completed ensuring all tools and equipment are returned and stored in a clean, tidy, and organised state.
• Complete timesheets & relevant process documentation as necessary.
• Work through any Health & Safety issues as they arise liaising with the customer and/or Operations Manager as needed.
• Provide feedback to the Head of Production for continual improvement.
• Proactively identify and refer opportunities for new business to Sales team.

Key Metrics

Meeting Benholm maintenance quality standards at all times, meeting maintenance timelines for assigned work, replacement plants managed at acceptable levels, Customer feedback scores & referrals, Zero H&S incidents.

Key Skills, Attributes & Experience

• Previous experience within horticulture or florist work is preferred.
• Experience in customer-facing field service roles would be considered
• Impeccable customer service skills with excellent communication.
• This is a customer-facing role which requires being well-presented and polite.
• Care and attention to detail.
• Reliable
• Physically fit (as this role requires lifting and moving items safely) and able to work at height.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

To apply, please send a CV and covering letter to hr@benholm.com and we’ll be in touch!

Job Title: Production Specialist

Reports to: Head of Production

Direct Reports: NA

Purpose: Supports the preparation and production of plants and flowers on-site at Benholm for delivery to customer sites. Products range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features, giant green walls to bespoke branded signage, etc.

Job Duties:

• Supports the Head of Production by planting up and preparing products in line with sales orders/job sheets.
• Prepares products in line with superior Benholm Quality standards with correct components selected and with watering systems utilized correctly and effectively.

• Maintains a tidy and organised production area.
• Assists the Head of Production in tracking stock levels to anticipate any additional stock that may be required.

• Undertakes installation or maintenance work as needed from time to time (refer to Creative Installer and Maintenance Technician job descriptions for details).

Key Metrics

Meeting delivery targets at Benholm quality standards, no “re-work”, zero negative feedback from Creative Installers and Maintenance Technicians, stock maintained to required levels at all times, production area maintained to professional standards.

Key Skills, Attributes & Experience

• Organized
• Able to work to tight timelines on own or as part of a team.
• Creative flair.
• Ideally experienced or trained in horticulture or floristry.
• Physically fit as this role requires lifting and moving items safely.
• Own transport required as work premises is not near any public transport.

A negotiable salary based on experience is on offer in addition to an attractive benefits package. 45-hour working week, Mon – Fri with a normal start time of 6 am. Some flexibility is available.

To apply, please send a CV and covering letter to hr@benholm.com and we’ll be in touch!

Job Title: Business Development Manager

Full Time Role: Some hybrid work, flexible hours, 40 hours per week. Monday to Friday (No weekends)

Working Location: Modern office, great staff facilities, onsite free parking, c. 3 miles from Bathgate, 5 miles from Falkirk. This role will be based at our head office Melonsplace, Falkirk, FK2 0BT with occasional travel throughout the UK.

You’ll be normally based at our modern Head office, which is easily accessible from the M8/M9 motorways by car. The family owned and values driven Benholm team, provide clients with the finest real and artificial, domestic and exotic plants for offices, retail, hospitality and public sector spaces. We’ve established a deep-rooted reputation as an industry leader over the last 30 years.

About You: As a Business Development Manager, you will be responsible for identifying and generating high quality leads and opportunities within the interior design, architect, hospitality and workspace industries. You will play a crucial role in expanding our client base and increasing
brand visibility. This role would suit someone with a proven track record in lead generation success. We would also expect that you’re pro-active, have a can-do attitude, are a professional and clear communicator, have attention to detail and can work to tight deadlines. If you don’t have any previous experience with horticulture or biophilic design, don’t worry as full training will be provided.

About the role: Reporting to the Head of Sales, you will be responsible for establishing viable opportunities, contacting prospective customers, evaluating leads, booking meetings and working closely with the sales and marketing teams to ensure seamless lead handoff and alignment with overall business goals.

• Market Research: Conduct in-depth research to identify potential clients, key decision-makers, and market trends in the Biophilic Design industry.
• Lead Generation: In collaboration with our internal marketing team develop and implement effective lead generation strategies, including email campaigns, social media outreach, content marketing, and cold calling, to generate qualified leads.
• Client Profiling: Create detailed profiles of prospective clients and decision-makers to customize outreach efforts and messaging.
• Networking: Attend and presenting at industry events, trade shows, and conferences to establish and nurture relationships with potential clients, partners, and industry influencers.
• Lead Qualification: Qualify and assess leads based on predefined criteria to ensure they align with our target customer profile.
• Database Management: Maintain an accurate and up-to-date CRM database of leads, contacts, and interactions.
• Reporting: Provide regular reports and updates on lead generation activities, including lead conversion rates and ROI analysis.
• Continuous Learning: Stay updated on industry trends, competitors, and emerging technologies to optimize lead generation efforts.
• Customer Relationship Management: Assist in nurturing and maintaining relationships with existing clients to encourage referrals and repeat business.

Requirements: 

• 3+ years sales experience in a similar role or industry
• Proven track record of hitting meeting targets
• Able to work to defined KPI’s, processes and best practices
• Excellent communication skills and fluency in English
• Open-minded and willing to learn
• Can use a consultative selling approach to develop long term relationships
• Has outstanding communication and networking skills across a variety of channels
• Keeps up to date with the market trends, utilising the information for business improvement.
• Full and clean UK driving license, as regular travel to clients and networking events will be required.

This is a truly fantastic opportunity for a proactive, results driven Business Development Manager to join a highly successful and well-established organisation at a time of exciting, sustained growth. A competitive basic salary based on experience is on offer in addition to an attractive benefits package. Apply now!

To apply, please send a CV and covering letter to hr@benholm.com and we’ll be in touch!

Reports to: Sales Manager

Purpose: This office-based role supports the whole sales team to manage a greater volume of enquiries and orders. Providing full office back-up support, quotation specification and costings, through to order processing. Benholm products range from exotic tropical plant displays to fresh flower arrangements, entrance arches to framed moss wall panels, bespoke built-in planters to high-level trailing features, giant green walls to bespoke branded signage, etc.

Job Duties:

· Dealing with admin tasks to free up the sales consultants time

· Handling incoming enquiries by phone, email, website, etc., proving helpful timely advice, booking appointments for the sales consultants, and then processing through to quotation, follow up, and order.

· Where a sales consultant has done a site visit, take the details and create detailed specification and quotation.

· Assist with following up quotations and enquiries

· Creative presentation of quotes, working with PowerPoint, etc. and creative use of images

· Creating accurate order forms and job specification sheets for handing onto the operations team

Key Metrics

Sales targets exceeded, sales consultants kept free of admin tasks, response times to enquiries, quote turnaround times

Key Skills, Attributes & Experience

· Two years administration/internal sales experience

· Customer service experience.

· Highly organized with attention to detail.

· Excellent written and verbal communication skills.

· Proficient in Office programs and working with images

· Ability to manage time and workload efficiently to deliver against tight timelines.

· Own transport required as work premises is not near any public transport.

· Hours would be from 7:30-4:30.

To apply, please send a CV and covering letter to hr@benholm.com and we’ll be in touch!